Tenant FAQs

Answers to your frequently asked questions

Can you hold a property before I apply?

We rent homes on a first-come, first-served basis. To secure a rental, you’ll need to submit a completed application along with any required fees. We recommend applying as soon as possible!
How old do I need to be to apply?

You must be at least 18 years old to legally sign a lease agreement.
Is the security deposit refundable?

Yes, as long as the lease terms are followed and the home is left in good condition (normal wear and tear expected), your security deposit is refundable. Deductions may be made for damages, cleaning, or unpaid rent.
How do I apply for a rental?

You can apply online or in person. We’ll need a completed application, the application fee, and supporting documents such as photo ID and proof of income.
How can I pay rent?

We offer multiple payment options—including secure online payments through the tenant portal, bank transfers, and in some cases, checks or money orders.
What do I do if my lease is ending and I want to move out?

Check your lease for the required notice period, and be sure to provide written notice by the deadline. If you’re not sure what’s required, just ask—we’re happy to help.
Who handles maintenance and repairs?

We take care of all routine maintenance and repairs. All maintenance requests should be submitted promptly through your tenant portal.